Desi majoritatea se tem ca “…de tamaie” sa primeasca o scrisoare de reclamatie, aceeasi majoritate n-are habar cum sa redacteze una in cazul in care imprejurarile o cer; de cele mai multe ori vor utiliza aceleasi expresii sforaitoare care ii enervasera in scrisorile de reclamatie pe care le-au primit la randul lor. Exista cateva reguli […]
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